To ensure every patient receives the thoughtful, unrushed care Dermalogic Laser Center is known for, appointment times are reserved exclusively for you with your provider. Because these visits require dedicated clinical time and individualized treatment planning, we kindly ask that patients provide at least 48 hours notice if they need to cancel or reschedule their appointment so that we may offer that time to another patient awaiting care.
CARD ON FILE POLICY
A valid credit card is required to reserve all appointments. Your card will not be charged at the time of booking. It is securely held on file and will only be used in the event of a late cancellation or missed appointment in accordance with the policies outlined below.
CANCELLATION POLICY
We kindly ask for at least 48 hours notice to cancel or reschedule your appointment. Appointments cancelled less than two days prior to the scheduled appointment time will incur a cancellation fee equal to 50 percent of the scheduled service cost. The card on file will be charged accordingly.
NO SHOW POLICY
Failure to arrive for your scheduled appointment without notice is considered a no show. No show appointments will incur a fee equal to 100 percent of the scheduled service cost, or a minimum of $150, whichever amount is greater. The card on file will be charged to cover the reserved appointment time.
CONSULTATION APPOINTMENTS
Initial consultations for injectables and laser treatments, skin care consultation, and medical weight management consultations involve a comprehensive assessment with our medical team, including evaluation of your concerns, facial or skin analysis, and development of a personalized treatment plan. These consultation visits are complimentary when attended.
To reserve this dedicated provider time, patients who miss a scheduled consultation without notice will incur a $300 consultation reservation fee. This policy applies to both new and existing patients scheduling consultation appointments.
Patients who miss an appointment without notice may be required to prepay the full cost of the service to schedule future appointments.
PRODUCTS AND RETURNS: NON REFUNDABLE
Unopened, sealed products may be exchanged within 7 days of purchase. No refunds will be issued. Products that have been opened or have a broken seal are considered final sale and are not eligible for exchange.
TREATMENTS AND SERVICES: NON REFUNDABLE
All treatments, procedures, and prepaid packages are non-refundable. Packages are non-transferable and must be used within one year from the date of purchase. If there are concerns regarding unused or partially used packages, our team will work with you to find an appropriate solution. Any accommodations made will be based on the full value of the treatment rather than promotional or package pricing.
INSUFFICIENT FUNDS OR CHARGEBACKS
Returned payments, insufficient funds, or chargebacks will incur a $75 processing fee.
APPOINTMENT REMINDERS
Appointment confirmations and reminders are sent as a courtesy through our automated system. Because these reminders may not always arrive exactly 48 hours prior to your appointment, we kindly ask patients to keep track of their scheduled visit independently. If an emergency or unavoidable circumstance arises, please contact the office as soon as possible. Our team reviews each situation individually and appreciates the courtesy of advance communication whenever possible.